Terms and conditions

1. Who we are

BAS EDGE is provided by Basic Automation Solution Pvt. Ltd., [registered address], Faridabad, Haryana, India, [CIN], [GSTIN] ("BAS", "we"). These terms apply between BAS and the company that opens a BAS EDGE account ("the customer", "you"), and to everyone who uses that account.

2. The service

BAS EDGE brings readings from your machines to the cloud through gateways, and shows them as dashboards, alarms, reports and downloads. Gateways and other hardware are sold under separate terms. We may improve and change the service; we will not remove a main function you pay for without [60] days' notice.

3. Accounts and users

• Your owners manage your account: they add users, choose roles and locations, keep the billing details correct, and choose your plan.
• Each user keeps their password and two-step sign-in device to themselves. Tell us at once at info@basedge.in if you think an account has been misused.
• You are responsible for what is done with your account by your users.

4. Plans, fees and payment

• You choose a plan and whether you pay monthly or yearly. Prices are shown without GST; GST is added as the law requires.
• A billing period starts on the day you subscribe or change plan, and renews every month or year until you cancel. We invoice at the start of each period; invoices are due within [15] days.
• A change of plan applies at once; the unused part of the previous period is [credited on the next invoice].
• We may change prices with [30] days' notice by e-mail; the new price applies from your next period.
• If an invoice is not paid [30] days after it is due and after a reminder, we may suspend the account. Your data is kept and readings keep arriving while it is suspended; we never delete data because of a late payment without [60] days' notice.
• [Refunds: ...]

5. Your data

• All data that your machines, gateways and users send to BAS EDGE belongs to you. You give BAS only the right to store and process it to provide the service to you.
• BAS staff do not look at your data, except when one of your owners allows support access, which is time limited and recorded, or when the law requires it. See Security & privacy.
• You decide how long readings are kept. You can download all your data at any time.
• We may use counts that identify no customer (for example the total number of readings) to run and improve the service.

6. Acceptable use

• Use BAS EDGE only for lawful purposes and only for your own machines or those you are allowed to monitor.
• Do not try to reach other customers' data, test our security without our written permission, overload the service, or copy or resell the software.
• Use the API within its limits (at present 120 calls a minute per key).

7. Machines and safety

• BAS EDGE only reads from your machines; it never writes to a PLC and cannot control a machine.
• Alarms and e-mails are for information and can be late or missing (for example during an internet outage). BAS EDGE is not a safety system. Keep your own safety functions and procedures for your machines and people.
• You are responsible for your plant network, your PLCs and connecting gateways to them safely.

8. Availability and support

We aim for the service to be available [99.5]% of each month, apart from announced maintenance. Support: [hours, e-mail, telephone]. [Service credits: ...]

9. Confidentiality

Each of us keeps the other's confidential information secret and uses it only for this agreement, during it and for [3] years after it ends.

10. Personal data

For the personal data of your users, BAS acts as described in Security & privacy and in line with India's Digital Personal Data Protection Act. [A data processing agreement is available on request.]

11. Liability

[To be written by BAS's lawyer: for example, total liability limited to the fees paid in the 12 months before the claim; no liability for indirect or consequential loss, lost production or lost profit; nothing limits liability that cannot be limited by law.]

12. Ending the agreement

• You can cancel at any time; the service ends at the end of the period you have paid for.
• We can end the agreement with [90] days' notice, or at once if you seriously break these terms.
• When it ends, you can download your data for [30] days. Then we delete it, including your users' accounts; backups are overwritten within [30] days after that.

13. Changes to these terms

We tell your owners by e-mail at least [30] days before a change applies. If you do not agree, you can cancel before then.

14. Law and courts

Indian law applies. The courts of [Faridabad, Haryana] have jurisdiction. [Disputes may first go to mediation / arbitration under ...]

15. Contact

Basic Automation Solution Pvt. Ltd., Plot No. 16/2, Mathura Road, Faridabad, Haryana, India, info@basedge.in, +91 99581 58862.